- SJCE is the default electric generation service provider for San José residents. Most customers were enrolled in 2019, and rooftop solar customers were enrolled in 2020 and 2021.
- Check your most recent PG&E bill and look for “SJCE electric generation charges” to check if you are an active customer.
- If you are not sure of your account status or need help, contact CustomerService@sanjosecleanenergy.org or call 833-432-2454
To qualify for the San José Home Appliance Savings Program, participants (i.e., the PG&E account holder) must meet all of the following criteria:
|Household size||Minimum annual income||Maximum annual income|
If you are eligible for the offer, you can place an order directly in the form below.
You’ll receive a free product order confirmation via your preferred method, email or text.
FREQUENTLY ASKED QUESTIONS
How do you define a single-family home?
For the purpose of the Program, a single-family home is defined as “a free-standing residential building.” Single-family homes are designed to be used as a single-dwelling unit with one owner or tenant.
Apartments, condominiums, and master-metered mobile homes are not eligible to participate in the program. You may live in a master-metered mobile home if you do not receive an individual electric bill for your mobile home.
Apartments and condominiums may qualify for BayREN’s and PG&E’s energy efficiency programs.
How do I confirm that I’m an SJCE customer?
SJCE has been the default electric generation service provider for all San José residents since February 2019. Rooftop solar customers were enrolled in 2020 and 2021. We notify all customers of their enrollment.
Check your most recent PG&E bill and look for “SJCE electric generation charges” to check if you are an active customer.
If you are not sure of your account status or need help, contact CustomerService@sanjosecleanenergy.org.
Do I need to be a homeowner to get the smart thermostat?
No, you do not need to be a homeowner. Renters can qualify for this program if they are the PG&E account holder for the property.
For the smart thermostat offering, tenants will need to attest that they received permission from their landlord or property owner to qualify.
Who can I go to with program questions?
Our program partners Franklin Energy are happy to help: call 510.740.9005 or email SJCEappliance@franklinenergy.com.