Photo of son helping father with bills

Payment Assistance Programs to Help Manage Your Bill

We know many of our customers have lost jobs or hours due to COVID-19 and may be accruing debt as they struggle to keep up with bills. To help, we’ve outlined a list of monthly and one-time bill assistance programs that SJCE customers may be eligible for.

 

New Debt Forgiveness Program

Arrearage Management Plan (AMP)

Last year in response to the pandemic, the state issued a moratorium on power disconnections through April 16, 2021. On February 11, the California Public Utilities Commission will vote whether to extend the moratorium through June 30, 2021. Knowing that many Californians are accruing debt, the state recently approved a new program called the Arrearage Management Plan (AMP) to help qualifying residential customers reduce or eliminate debt owed on their electricity bills up to $8,000. The AMP program is administered by PG&E and available to SJCE customers who meet eligibility requirements.

Learn more about AMP and the eligibility requirements on our Discount Programs webpage.

 

Monthly Discount Programs

California Alternate Rates for Energy Program (CARE) and Family Electric Rate Assistance Program (FERA)

The California Alternate Rates for Energy Program (CARE) and Family Electric Rate Assistance Program (FERA) are two State-funded programs that offer 18-35% off electricity bills for income-qualified households. SJCE customers are eligible for these discount programs and must apply and reapply through PG&E, who administers CARE and FERA for Santa Clara County.

Learn more about these discounts and how to apply on our Discount Programs webpage.

 

One-Time Assistance Programs

Low-Income Housing Energy Assistance Program (LIHEAP)

The Low-Income Housing Energy Assistance Program (LIHEAP) is a federally funded program administered by Sacred Heart Community Service in Santa Clara County. LIHEAP offers income-eligible households (renters and homeowners) a one-time credit to their utility bill, ranging from $269 to $413 per calendar year.

 

Relief for Energy Assistance Through Community Help (REACH)

The Relief for Energy Assistance Through Community Help (REACH) is a donation-based program administered by the nonprofit Dollar Energy Fund and gives income-qualified customers financial assistance during times of hardship. REACH provides a one-time energy credit each year for up to $300 based on a past due bill (energy credit support is subject to funding availability).

Learn more about these assistance programs and how to apply on our Discount Programs webpage.