Before a Shutoff
- PG&E has indicated PSPS Watch notifications will be sent 48 hours and 24 hours before they shut off power if possible. PG&E has stated that it will attempt to send notifications via email, phone and text to the contact information it has for each customer. For more information about PG&E’s notifications and how to update your contact information, visit www.pge.com/psps or call PG&E at 1-866-743-6589.
- PG&E will send PSPS Warning notifications when a PSPS has been officially decided, typically sent several hours before power is shut off.
- As soon as City and County officials are made aware of PG&E’s shutoff plans, San José will make efforts to provide supplemental or secondary notifications via Nextdoor, Twitter, Facebook, and/or alert notifications to mobile devices and emails.
- If your landlord or property manager is the PG&E account holder for your address, they will receive notifications on your behalf. It’s a good idea to contact them to know how to reach you.
During a Shutoff
- PG&E will send PSPS Update notifications and post updates online while power is shut off with any revised estimated restoration times.
- As soon as City and County officials are made aware of PG&E shutoff status, affected areas, and information, San José will make efforts to provide supplemental or secondary notifications via Nextdoor, Twitter, Facebook, and/or alert notifications to mobile devices and emails. Visit SanJoseca.gov and follow @CityofSanJose on Twitter and Facebook for updates.
After a Shutoff
- PG&E will send a PSPS Power Restored notification when power is restored to your home or business.
- Address Alerts can help you stay safe by informing you via call or text about an expected PSPS event at any address that’s important to you. Such addresses might include your child’s school, your parent’s home, or a mobile home park or a rental unit where your landlord pays the PG&E bill. These notifications are available in multiple languages. You do not have to have a PG&E account at the address to receive an alert.
- Anyone can sign up to receive power shutoff notifications for particular addresses directly from PG&E online or by texting “ENROLL” TO 97633. PG&E will attempt to call or text you 48 hours, 24 hours and just before power is shutoff at the specified address.
- NOTE: Account holders automatically receive PSPS alerts for their address(es).
Emergency Plan and Kit
Create an emergency plan that accounts for all family members and pets, especially those with special medical or transportation needs, and practice it. For more information, see PG&E’s emergency plan recommendations. PG&E asks customers to consider the following:
- Do you know how to open your garage door manually?
- Do you have cash on hand and a full tank of gas, in the event ATMs and gas stations are unavailable?
- Are your mobile phones fully charged and/or backup batteries available?
View a live 7-day weather forecast for potential power shutoffs on PG&E’s website.
Backup Power Sources
Unless you have battery storage and special inverter designed to “island” during a PG&E power shutoff, your rooftop solar system will not power your home. Inquire with your solar provider. Battery-powered inverter generators, also known as portable batteries, are an additional backup power option that is affordable and clean with no direct emissions from the battery. They typically have enough capacity to power a few small appliances for a short time. To learn about resources and backup power options to make your home more resilient, visit our Backup Power Options webpage.
If you have a generator, protect yourself and your family by viewing PG&E’s webpage about generator safety.
The Silicon Valley Independent Living Center (SVILC) provides support to customers that rely on power to operate life-sustaining medical devices. During a PG&E power shutoff, SVILC provides free support in the following ways:
- Help with Medical Baseline Allowance enrollment.
- Disaster kits & training.
- Portable battery rental program.
- Emergency resources such as accessible transportation, lodging and food during a shutoff event.
To apply, please visit the SVILC online application or call (408) 894-9041. Please note that the coordination of resources does take time.