A true-up is an annual settlement of your account’s net charges and credits. Net charges will be applied and net credits will be reset to zero.
- Net Consumers are customers whose panels generate less electricity than they consume over the annual true-up period
- Net Generators are customers whose panels generate more electricity than they consume
SJCE customers who are Net Generators during an Annual True-Up Period will be paid for the excess energy at the Net Surplus Compensation rate (currently $0.04190 per kWh) – 25% higher than PG&E’s rate. It was $0.03552 per kWh for the true-up period ending April 2020.
SJCE customers have two true-up dates – one with SJCE for electric generation, and one with PG&E for electric delivery. Customers are not being double charged.
- All solar customers will true-up for SJCE generation charges every April. Customers who have net generation charges will see that charge on May bills. Customers who are net generators of electricity will receive checks from SJCE in late May or early June.
- For new customers, the annual true-up period for the first year will cover the period starting on the date that the customer began SJCE service through the customer’s April billing date. In cases where a new customer has received SJCE service for less than 10 billing cycles in their first annual true-up period, it is SJCE policy to extend the annual true-up period to the following April billing date. Therefore, customers may see significantly more than 12 months of SJCE true-up charges. This policy allows new solar customers to benefit from their NEM program for both summer months when excess credits are often generated and winter months when credits are often used up.
PG&E true-up dates depend on the following:
- For customers that already had solar when they enrolled with SJCE, their PG&E true-up is the month of enrollment with SJCE.
- For customers that installed solar after being enrolled with SJCE, their PG&E true-up is the month their system began operating. SJCE enrolled non-solar customers in February 2019.
The PG&E true-up charges will be listed in the details of PG&E charges section. SJCE true-up charges will be listed in the details of San Jose Clean Energy charges section. These sections are on separate pages.