If you had rooftop solar on your home in February 2019, we delayed your enrollment into San José Clean Energy (SJCE) until 2020.
Scroll down to learn more about SJCE’s Net Energy Metering (NEM) program and your enrollment.
If you’re thinking about getting solar for your home, view our step-by-step guide and learn about rebates and incentives on our Going Solar webpage.
Our Net Energy Metering (NEM) program is similar to PG&E’s, with a few benefits:
View our NEM program terms and conditions.
A special meter tracks the difference between the amount of electricity your solar panels produce and the amount of electricity you use during each billing cycle. When your panels produce more electricity than you use, you receive a credit on your bill. Bill credits will be carried over for use in subsequent billing period(s) throughout the Annual True-up Period (April to April each year) until such credits are exhausted.
A true-up is an annual settlement of your account’s net charges and credits. Net charges will be applied and net credits will be reset to zero.
SJCE customers who are Net Generators during an Annual True-Up Period will be paid for the excess energy at the Net Surplus Compensation rate (currently $0.04190 per kWh) – 25% higher than PG&E’s rate. It was $0.03552 per kWh for the true-up period ending April 2020.
Once you’re enrolled in SJCE service, you’ll have two true-up dates: one with PG&E, who remains your provider for electric delivery, and one with SJCE, your new electricity generation provider.
Your PG&E true-up date will be the date of your enrollment with SJCE. On that date, your net charges and credits for electric delivery and non-bypassable charges will be settled.
Your SJCE true-up date will be your April billing date, when your net charges and credits for electric generation will be settled. For new customers, the annual true-up period for the first year will cover the period starting on the date that the customer began SJCE service through the customer’s April billing date. In cases where a new customer has received SJCE service for less than 10 billing cycles in their first annual true-up period, the annual true-up period will be extended to the following April billing date.
SJCE charges will be included in your monthly PG&E statement. Read our Understanding your NEM Bill flyer to learn more. Note the bill shown in the flyer is a sample NEM 2.0 bill and may look different from your bill. If you have NEM 1.0 and want to know more about what your bill will look like, or have questions, please contact Customer Service at (833) 432-2454 or customerservice@sanjosecleanenergy.org.
By default, SJCE residential and A1 non-residential NEM customers will be billed annually and receive monthly energy statements. Customers can choose to receive monthly billing by calling (833) 432-2454.
Learn more about our NEM program by viewing our presentation slides or watching our virtual presentation:
If you had rooftop solar on your home in February 2019, we delayed your enrollment into SJCE until 2020. If you became an SJCE customer in February 2019 and then installed solar, you remained our customer and were enrolled in our NEM program.
| If your PG&E NEM true-up month is: | Your scheduled SJCE enrollment date is: |
|---|---|
| March, April, or May 2020 | Phase 1 – April 2020 |
| June, July, or August 2020 | Phase 2 – July 2020 |
| September, October, or November 2020 | Phase 3 – October 2020 |
| December 2020, or January or February 2021 | Phase 4 – January 2021 |
Five enrollment notices will be mailed to you:
Both PG&E and SJCE will perform a true-up when your energy provider changes to SJCE or back to PG&E. This settlement will result in a balance due for any usage charges owed to-date, or alternatively will result in a forfeiture of any excess credits on your account at that time.
Starting January 2020, prior to your scheduled enrollment you may opt in early to:
Please call us at (833) 432-2454 Monday through Friday, 8 a.m. to 5 p.m.
Due to the County’s Stay-at-Home Order, residential electricity usage may increase. Read our blog for resources on how to lower your electricity bill, including enrolling in CARE and FERA bill discount programs. Visit the City of San José’s Virtual Local Assistance Center or call 3-1-1 for help with getting food, housing, health, and wellness resources, and more. In light of the need facing our community, please consider donating to the Silicon Valley Strong Fund