Rooftop Solar

How our Net Energy Metering (NEM) program works

SJCE customers with solar can learn about our NEM Program Benefits and billing and true-up processes.

For those considering installing rooftop solar, you will find a step-by-step guide and learn about available rebates and incentives to help with the process on our Going Solar webpage.

Upcoming NEM Webinar

Join us for an informational webinar about SJCE’s residential Net Energy Metering (NEM) program. SJCE’s Accounts Services Manager Mark Bachman will provide information about the enrollment phases along with an overview of our rooftop solar program.

Date: Tuesday, December 15, 2020

Time: 6:00 p.m. – 7:00 p.m.

Registration is required. Register today to save your spot.

Can’t make the webinar? Read on below, view the presentation slides or watch our virtual presentation.

SJCE NEM Program Benefits

Our Net Energy Metering (NEM) program is similar to PG&E’s, with a few benefits:

Option to be billed monthly or annually
Our Net Surplus Compensation rate will be 25% higher than PG&E for customers that are annual net generators of power (set annually; currently $0.04190 per kWh)
Service by SJCE does not affect your rate plan or legacy NEM status, and SJCE honors all PG&E rate plans
Option to receive 100% renewable energy with TotalGreen
- If you are a TotalGreen customer, the extra $0.01/kWh premium applies when you are drawing power from the grid as well as when you are generating power and sending it back to the grid.
- TotalGreen costs the average residential rooftop solar customer about $3 more per month.

View our NEM program terms and conditions.

How NEM Works

A special meter tracks the difference between the amount of electricity your solar panels produce and the amount of electricity you use during each billing cycle. When your panels produce more electricity than you use, you receive a credit on your bill. Bill credits will be carried over for use in subsequent billing period(s) throughout the Annual True-up Period (April to April each year) until such credits are exhausted.

Annual True-Up

A true-up is an annual settlement of your account’s net charges and credits. Net charges will be applied and net credits will be reset to zero.

Net Consumers are customers whose panels generate less electricity than they consume over the annual true-up period
Net Generators are customers whose panels generate more electricity than they consume

SJCE customers who are Net Generators during an Annual True-Up Period will be paid for the excess energy at the Net Surplus Compensation rate (currently $0.04190 per kWh) – 25% higher than PG&E’s rate. It was $0.03552 per kWh for the true-up period ending April 2020.

True-Up Dates

SJCE customers have two true-up dates – one with SJCE for electric generation, and one with PG&E for electric delivery. Customers are not being double charged.

All solar customers will true-up for SJCE generation charges every April. Customers who have net generation charges will see that charge on May bills. Customers who are net generators of electricity will receive checks from SJCE in late May or early June.
For new customers, the annual true-up period for the first year will cover the period starting on the date that the customer began SJCE service through the customer’s April billing date. In cases where a new customer has received SJCE service for less than 10 billing cycles in their first annual true-up period, it is SJCE policy to extend the annual true-up period to the following April billing date. Therefore, customers may see significantly more than 12 months of SJCE true-up charges. This policy allows new solar customers to benefit from their NEM program for both summer months when excess credits are often generated and winter months when credits are often used up.

PG&E true-up dates depend on the following:

For customers that already had solar when they enrolled with SJCE, their PG&E true-up is the month of enrollment with SJCE.
For customers that installed solar after being enrolled with SJCE, their PG&E true-up is the month their system began operating. SJCE enrolled non-solar customers in February 2019.

The PG&E true-up charges will be listed in the details of PG&E charges section. SJCE true-up charges will be listed in the details of San Jose Clean Energy charges section. These sections are on separate pages.

Billing

SJCE charges will be included in your monthly PG&E statement. Read our Understanding your NEM Bill flyer to learn more. Note the bill shown in the flyer is a sample NEM 2.0 bill and may look different from your bill. If you have NEM 1.0 and want to know more about what your bill will look like, or have questions, please contact Customer Service at (833) 432-2454 or customerservice@sanjosecleanenergy.org.

By default, SJCE residential and A1 non-residential NEM customers will be billed annually and receive monthly energy statements. Customers can choose to receive monthly billing by calling (833) 432-2454.

Learn More

Learn more about our NEM program by viewing our presentation slides or watching our virtual presentation:

Enrollment

In 2020 and 2021, NEM customers who had their solar systems installed before February 2019 were enrolled in SJCE in four different phases:

Schedule

If your PG&E NEM true-up month was:	Your scheduled SJCE enrollment date occurred in:
March, April, or May 2020	Phase 1 – April 2020
June, July, or August 2020	Phase 2 – July 2020
September, October, or November 2020	Phase 3 – October 2020
December 2020, or January or February 2021	Phase 4 – January 2021

Five enrollment notices were mailed to customers during the enrollment process which included:

A letter in 2020 explaining SJCE’s enrollment schedule and NEM program
Two postcard notices 60-days before enrollment
Two postcard notices 60-days after enrollment

Enrollment True-Up

Both PG&E and SJCE will perform a true-up when your energy provider changes to SJCE or back to PG&E. This settlement will result in a balance due for any usage charges owed to-date, or alternatively will result in a forfeiture of any excess credits on your account at that time.

We are currently experiencing technical difficulties with our online forms related to changing customers’ service option (enrolling in TotalGreen, GreenSource, or GreenValue). Please try again later or email your PG&E account number, last name or business name on the account, and service zip code to customerservice@sanjosecleanenergy.org with your desired new service option so we can process it manually. We apologize for any inconvenience.