Our Net Energy Metering (NEM) program is similar to PG&E’s, with a few benefits:
View our NEM program terms and conditions.
A special meter tracks the difference between the amount of electricity your solar panels produce and the amount of electricity you use during each billing cycle. When your panels produce more electricity than you use, you receive a credit on your bill. Bill credits will be carried over for use in subsequent billing period(s) throughout the Annual True-up Period (April to April each year) until such credits are exhausted.
A true-up is an annual settlement of your account’s net charges and credits. Net charges will be applied and net credits will be reset to zero.
SJCE customers who are Net Generators during an Annual True-Up Period will be paid for the excess energy at the Net Surplus Compensation rate (currently $0.04190 per kWh) – 25% higher than PG&E’s rate. It was $0.03552 per kWh for the true-up period ending April 2020.
Once you’re enrolled in SJCE service, you’ll have two true-up dates: one with PG&E, who remains your provider for electric delivery, and one with SJCE, your new electricity generation provider.
Your PG&E true-up date will be the date of your enrollment with SJCE. On that date, your net charges and credits for electric delivery and non-bypassable charges will be settled.
Your SJCE true-up date will be your April billing date, when your net charges and credits for electric generation will be settled. For new customers, the annual true-up period for the first year will cover the period starting on the date that the customer began SJCE service through the customer’s April billing date. In cases where a new customer has received SJCE service for less than 10 billing cycles in their first annual true-up period, the annual true-up period will be extended to the following April billing date.
SJCE charges will be included in your monthly PG&E statement. Read our Understanding your NEM Bill flyer to learn more. Note the bill shown in the flyer is a sample NEM 2.0 bill and may look different from your bill. If you have NEM 1.0 and want to know more about what your bill will look like, or have questions, please contact Customer Service at (833) 432-2454 or customerservice@sanjosecleanenergy.org.
By default, SJCE residential and A1 non-residential NEM customers will be billed annually and receive monthly energy statements. Customers can choose to receive monthly billing by calling (833) 432-2454.
Learn more about our NEM program by viewing our presentation slides or watching our virtual presentation:
If you had rooftop solar on your home in February 2019, we delayed your enrollment into SJCE until 2020. If you became an SJCE customer in February 2019 and then installed solar, you remained our customer and were enrolled in our NEM program.
| If your PG&E NEM true-up month is: | Your scheduled SJCE enrollment date is: |
|---|---|
| March, April, or May 2020 | Phase 1 – April 2020 |
| June, July, or August 2020 | Phase 2 – July 2020 |
| September, October, or November 2020 | Phase 3 – October 2020 |
| December 2020, or January or February 2021 | Phase 4 – January 2021 |
Five enrollment notices will be mailed to you:
Both PG&E and SJCE will perform a true-up when your energy provider changes to SJCE or back to PG&E. This settlement will result in a balance due for any usage charges owed to-date, or alternatively will result in a forfeiture of any excess credits on your account at that time.
Starting January 2020, prior to your scheduled enrollment you may opt in early to:
Please call us at (833) 432-2454 Monday through Friday, 8 a.m. to 5 p.m.
Keep up-to-date with the latest San José Clean Energy news and learn about new resources, programs, and rebates.
Safety alert: Possible Rolling Power Outages
Due to the strain on the power grid during this excessive heat, the CA Grid Operator may call for rolling power outages. To lessen the stress on the electrical grid, from 3 p.m. to 10 p.m. avoid using large appliances like dishwashers, washing machines, and dryers. Set the A/C to 78 degrees or higher if health permits. Turn off unneeded lights and close blinds and curtains.
Prepare for power outages by charging your devices and having a flashlight on hand.
During an outage, avoid opening your refrigerator to keep food cold. If traffic lights are out, treat intersections as 4-way stops.
The City of San José has activated 3 Cooling Centers Friday-Sunday, August 14-16 from 1 p.m. to 9 p.m. at Camden Community Center, Mayfair Community Center and Roosevelt Community Center. Residents who visit a cooling center must follow all county guidelines.
