APPLICABILITY

San José Clean Energy (SJCE) established the SJ Cares program in May 2021 to allow customers enrolled in financial assistance programs CARE (California Alternate Rates for Energy) and FERA (Family Electric Rate Assistance) to receive the higher renewable content of GreenSource (55%) for the price of GreenValue (parity with PG&E standard rates) .

Eligibility for SJ Cares is based on enrollment in CARE or FERA financial assistance programs. If a customer is no longer enrolled in CARE or FERA, they will receive a 12-week grace period to re-enroll through PG&E. After the grace period has ended and if the customer has not re-enrolled in CARE or FERA, they will be automatically moved to the standard GreenSource generation charges.

ENROLLMENT

No action is required from the customer to enroll in SJ Cares. At the time the program was established, all existing CARE and FERA customers were automatically enrolled in SJ Cares by SJCE. As new customers enroll in CARE or FERA, SJCE will continue to automatically enroll these customers in SJ Cares, with no action required from the customer. Indication of a customer’s enrollment in SJ Cares will take 1-2 billing cycles, depending on how close to the meter read date a customer’s CARE or FERA status is communicated to SJCE by PG&E.

BILLING

Customers enrolled in SJ Cares will not see SJ Cares as a line item on their bill. Instead, there will be text about SJ Cares in the middle of the SJCE page of their bill. Enrolling in GreenValue will not save CARE or FERA customers any additional money. Through SJ Cares, CARE or FERA customers will automatically receive the higher renewable energy content of GreenSource for the lowest price.

RATES

SJCE electric generation rates are managed with the intention of providing clean electricity at competitive rates. Any changes to rates will be adopted at duly noticed public meetings of the San José City Council. PG&E charges SJCE customers a monthly Power Charge Indifference Adjustment (PCIA) and acts as a collection agent for the Franchise Fee Surcharge, which pays for PG&E’s right to use public streets to run electric service to your home or business. Please contact PG&E for more information about these charges. SJCE has already accounted for these additional charges in calculating rates. View SJCE rates online at SanJoseCleanEnergy.org or call 833-432-2454 for more information. These rates and cost comparisons may change over time.

OPT OUT

You may request to opt out of SJCE electric generation service by calling 833-432-2454. Please have your PG&E account information on hand to process your request. There is no fee to opt out. Please be advised that if you do opt out and return to PG&E, you will not have the option to return to SJCE for a full year and will be subject to PG&E’s terms and conditions of service. Additionally, PG&E requires that SJCE customers use one of the following options for returning to PG&E generation service: Option 1) Return to PG&E generation service at the end of your current billing cycle on PG&E’s transition rate for a six-month period and standard rates thereafter; or Option 2) Return to PG&E generation service, after six months’ notice, on PG&E standard rates. For more information on PG&E’s terms and conditions visit www.pge.com/cca. Accounts will be transferred on the day the electric meter is read and cannot be transferred during the middle of a billing cycle. Opt out requests received at least 5 days prior to a customer’s meter read date will be processed for that meter read date; all other opt out requests will be processed on the subsequent meter read date. Customers who opt out or otherwise stop receiving service from SJCE will be charged for all SJCE electricity used before ending SJCE electric service. There is no fee to restart SJCE service for customers who wish to return to SJCE service after waiting the full year after opt out.

FAILURE TO PAY

SJCE may transfer your account to PG&E upon 14 calendar days’ written notice if you fail to pay your bill.

CUSTOMER PRIVACY POLICY

Please read San José Clean Energy’s Customer Confidentiality Policy or call us at 833-432-2454.

San Jose Clean Energy | © 2021 City of San José. All Rights Reserved.
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