APPLICABILITY

On June 21, 2018, the California Public Utilities Commission approved (“D.”)18-06-027 Alternate Decision adopting Alternatives to Promote Solar Distributed Generation in Disadvantaged Communities. This decision adopted three new programs to promote the installation of renewable generation for residential customers in disadvantaged communities (DACs), as directed by the California Legislature in Assembly Bill (AB) 327 (Perea), Stats. 2013, ch 611. Pursuant to D.18-06-027, Community Choice Aggregators (CCAs) may develop and implement their own Disadvantaged Community Green Tariff (DAC-GT) and Community Solar Green Tariff (CS-GT) programs.

Solar Access is San José Clean Energy (SJCE)’s DAC-GT program. Solar Access offers income-qualified SJCE residential customers living in DACs a 20% discount on their electricity bills. Customers receive 100% solar electricity. The program is available to SJCE residential customers who meet two criteria: (a) live in DACs and (b) are enrolled in the California Alternate Rates for Energy program (CARE) or the Family Electric Rates Assistance program (FERA). DACs are defined as the top 25% scoring areas from CalEnviroScreen 3.0.

SJCE will verify customer eligibility based on service account address and CARE/FERA enrollment status. If a customer qualifies for but is not currently enrolled in the CARE or FERA programs, they will be encouraged to enroll in the CARE/FERA programs through PG&E’s existing enrollment process. Once a customer’s CARE/FERA eligibility has been established, SJCE will enroll the customer into the program.

Customers can remain in the program in perpetuity, as long as they meet the eligibility requirements defined above. Customers who become ineligible for CARE or FERA will be un-enrolled from the program. A customer can transfer electric service to a new location and remain enrolled in Solar Access as long as the customer continues to live in a DAC and continues to meet all other eligibility requirements.

ENROLLMENT

Customers interested in enrolling in the program should complete the online application or return the business reply card sent to eligible customers by November 5, 2021.

SJCE will then review applications to confirm customer eligibility and create a pool of eligible applicants. SJCE will randomly select customers from that pool for enrollment into the program until customer subscriptions reach the program’s capacity (1.736 megawatts (MW)).

Once capacity is reached, customers will be placed on a waitlist. SJCE will add customers who apply by November 5, 2021 but aren’t randomly selected to join the program to a waitlist.  When a spot opens up in the program, SJCE will randomly select customers on the waitlist for enrollment.

SJCE will add customers who apply after November 5, 2021 to a second waitlist in the order their application was received. Once the first pool of waitlisted customers have been added to the program, this second waitlist will be used to fill future spots on a first-come, first-served basis.

Customers will receive an email or letter indicating their enrollment status (i.e., enrolled, placed on the waitlist, or not eligible). Indication of a customer’s enrollment on their bill will take 1-2 billing cycles, depending on how close to the meter read date a customer applied for the program.

BILLING

How you are billed and pay your bill will not change. You will continue to receive a single monthly bill from PG&E that includes all electricity related charges. PG&E forwards payments for electric generation to SJCE. PG&E will continue to charge for transmission, distribution, public goods programs and other non-generation charges at the same rates it charges customers who do not receive SJCE service.

Customers enrolled in the program will see a 20% discount on electric generation and transmission and delivery charges as line item on the SJCE page of their bill.

RATES

SJCE electric generation rates are managed with the intention of providing clean electricity at competitive rates. Any changes to rates will be adopted at duly noticed public meetings of the San José City Council. PG&E charges customers a monthly Power Charge Indifference Adjustment (PCIA) and acts as a collection agent for the Franchise Fee Surcharge, which pays for PG&E’s right to use public streets to run electric service to your home or business. Please contact PG&E for more information about these charges. SJCE has already accounted for these additional charges in calculating competitive rates. View SJCE rates online at SanJoseCleanEnergy.org or call 833-432-2454 for more information. These rates and cost comparisons may change over time.

UNENROLLMENT

You may request to unenroll from the program at any time by calling 833-432-2454. Please have your PG&E account information on hand to process your request. There is no fee to unenroll.

OPT OUT

You may request to opt out of SJCE electric generation service by calling 833-432-2454. If you opt out of SJCE service, you will be removed from the Solar Access program and will cease receiving the 20% discount. Please have your PG&E account information on hand to process your opt out request. There is no fee to opt out. Please be advised that if you do opt out and return to PG&E, you will not have the option to return to SJCE for a full year and will be subject to PG&E’s terms and conditions of service. Additionally, PG&E requires that SJCE customers use one of the following options for returning to PG&E generation service: Option 1) Return to PG&E generation service at the end of your current billing cycle on PG&E’s transition rate for a six-month period and standard rates thereafter; or Option 2) Return to PG&E generation service, after six months’ notice, on PG&E standard rates. For more information on PG&E’s terms and conditions visit www.pge.com/cca. Accounts will be transferred on the day the electric meter is read and cannot be transferred during the middle of a billing cycle. Opt out requests received at least 5 days prior to a customer’s meter read date will be processed for that meter read date; all other opt out requests will be processed on the subsequent meter read date. Customers who opt out or otherwise stop receiving service from SJCE will be charged for all SJCE electricity used before ending SJCE electric service. There is no fee to restart SJCE service for customers who wish to return to SJCE service after waiting the full year after opt out.

FAILURE TO PAY

SJCE may transfer your electric generation service to PG&E upon 14 calendar days’ written notice if you fail to pay your bill.

CUSTOMER PRIVACY POLICY

Please read San José Clean Energy’s Customer Confidentiality Policy or call us at 833-432-2454.

San Jose Clean Energy | © 2021 City of San José. All Rights Reserved.
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