San José Clean Energy (SJCE) and PG&E work together to make your electricity service and your billing as simple and convenient as possible. As an SJCE customer, you will continue to receive one bill, sent by PG&E. Here are the main elements of your bill.
Questions? Call us at (833) 432-2454 or email us.
Account Number
This is your PG&E account number, which you will need to make changes to your service, including upgrading to TotalGreen for 100% renewable energy.
PG&E Delivery Charges
PG&E charges you to deliver electricity to you over their powerlines, maintain the lines, and respond to outages.
These charges are unchanged with SJCE service.
SJCE Generation Charge
This charge replaces PG&E generation charges and covers the cost of buying clean electricity for you. SJCE generation rates are competitive with PG&E’s rates.
Though generation may look like a new charge, it isn’t. Before, delivery and generation were bundled together into one charge. Now, they are separated.
PG&E Gas Service
This charge is for your PG&E gas service, if applicable.
Total Amount Due
Your total includes the above, plus PG&E gas service, if applicable.
Your Electric Charges Breakdown
This is a breakdown of PG&E charges only. They include transmission, distribution, and other fees and taxes that fund regional and statewide programs such as energy efficiency rebates. They match the PG&E charges in number 2 and are unchanged with SJCE service.
If you have questions about your SJCE charges, please email us at customerservice@sanjosecleanenergy.org or call us toll-free at 833-432-2454. Our call center is open Monday through Friday between 7 a.m. and 7 p.m.
If you have questions about PG&E charges, please call PG&E at 1-800-743-5000.
Service Agreement ID
A service agreement documents your specific arrangement with PG&E (including billing days, metering information and other factors) to calculate your charges. If you have multiple meters under a single PG&E account, each meter will have a unique Service Agreement ID number.
Rate Plan
This shows the rate plan under which you are receiving electricity service. For residential customers this is commonly E-TOU-C (a time-of-use plan) or E-1 (a tiered plan). You can compare your bill amounts on different plans and choose a new rate plan through PG&E. Customers can change rate plans up to two times per year.
Generation Credit
This is what PG&E would have charged you for generation service. Since SJCE now provides your electricity, it is credited back to your account.
Power Charge Indifference Adjustment
PG&E adds a fee to SJCE customer bills called the Power Charge Indifference Adjustment (PCIA). All electric consumers in PG&E territory pay the PCIA to cover PG&E’s above-market costs from legacy energy contracts and power plant operations (the PCIA is embedded in the electricity rate for customers receiving generation service from PG&E). SJCE’s rate setting always takes the PCIA into account so that rates stay competitive with PG&E’s rates.
Franchise Fee Surcharge
The Franchise Fee is collected by PG&E for the State to cover costs associated with rights to use public streets to provide electric and gas service. SJCE’s rate setting always takes this fee into account so that rates stay competitive with PG&E’s rates.
Utility User’s Tax (UUT)
The City of San José charges varying utility users’ taxes; this item is unaffected by SJCE service.
Since it appears under generation charges, it may look like a new charge, but it isn’t. Before, delivery and generation were bundled together into one charge, and the UUT was applied to it. Now, delivery and generation are separated, and the UUT is applied to each of these.
ESP Customer Number
This is your Energy Service Provider (ESP) Customer Number for SJCE.
Rate Schedule
This is your rate schedule, which you can change through PG&E up to two times per year.
Energy Surcharge
This fee is collected from all customers, regardless of service provider. The California legislature established the tax in 1975 to provide additional funding for the California Energy Commission.
Additional Messages
This section explains more about SJCE and how to contact us.
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